Who We Are
UNI Partners was founded in 2003 under the premise that our clients desired and needed the flexibility of selecting their preferred contact center destinations in an UNBIASED, UNFILTERED environment without volume leverage or long-term commitments with unprofitable contact centers. UNI differentiates itself from most in that we can provide access to some of the best suppliers and contact center talent and resources in locations throughout the globe. Whether it’s a large regional center, a more boutique environment or even home-based agents, we give you access to supplier sites and personnel with customized program technology, infrastructure and human resources in an unbiased, unfiltered environment.
UNI Partner suppliers are an extension of your business in helping to drive improved quality and performance metrics.
- We are unbiased, unlike the brick and mortar Companies competing for your business
- We are unfiltered, unlike to brick and mortar Companies servicing your account & protecting their interests
- We're a group of experienced tenured contact center/BPO professionals with over 20+ years in the space
- We've witnessed tens of thousands of calls and have audited numerous global and domestic contact centers
- We understand the expense of turnover, facilities costs - We have done the math with Buy vs Build
- We have visited countless in-house and third-party centers and have evaluated their best of breed practices
- We've brainstormed with hundreds of industry professionals both one on one and industry incubators.
- We listen, we act, we deliver with your best interests in mind.
- We've been to the industry conventions over the last 20 years and witnessed most every innovation
including the evolution of Omnichannel delivery and now AI and soon...Apple Chat.
- We are in touch with leading edge supplier groups with literally thousands of members
- We've generated over $100mil in net new revenue for our clients
UNI Partner understands most every program your company operates is rarely fully developed. UNI sees to it that your program gets the attention it deserves to get you the results you require, day in, day out.
With more than two decades of Contact Center/ BPO experience and having worked with some of the best domestic, near and off-shore suppliers in our space, UNI is uniquely positioned to assess your projects and provide the right supplier partner for your important programs.
Contact: Daniel Akre / Managing Director
(916) 276.6465 (direct)