Daniel Akre is Managing Director and Founder of UNI Partners, Inc. Dan has been an industry expert for the Contact Center/BPO/CX space since 1996 for premier organizations such as Alorica, Intellinet Global, and Allsec. Dan’s client portfolio has included influential brands in the Telcom, Banking, FinTech Publishing, Insurance, Retail, Cosmetics, DRTV, and Gaming space.
As one of our Senior Advisors, Maren is a successful Global Supply Chain and Customer Service Operations Executive with extensive global experience across all major functions. Her mission is to maximize people and business potential by embracing ambiguity and making the complex simple. She is respected as an inspirational and strategic leader who is passionate about the customer. Her key skills include outsourced vendor management, strategic leadership, and developing process with no precedent. Prior to joining UNI Partners Maren worked at Microsoft for nearly 20 years in a variety of senior level roles in the Global Supply Chain Operations organization where she managed manufacturing, distribution, launch, logistics, business process re-engineering programs, and quality. Microsoft was in the Global Procurement organization where she managed end to end consumer customer service and support for 3+ years. Her scope included third party retail stores, Microsoft Stores, OEM partners, and outsourced Customer Service Contact Center Operations. Her key accountabilities included global supplier sourcing and relationship management, strategic business group stakeholder engagement, contract negotiation and compliance, and increasing customer loyalty.